Terms & Conditions

Terms & Conditions 

This website is owned and operated by BY.LAgoM (ABN: 64 238 466 251) Your use of this website, and our online store and specific services, is contingent upon your acceptance of these Terms & Conditions. All users must read these Terms and Conditions carefully. Once you engage with our service, you will be assumed to have read, understood and agreed to our Terms and Conditions and are therefore bound by them, at all times. 

Terms and Conditions policy review is scheduled 1st February, 2021 unless specified otherwise. Changes to Policy will be updated effective immediate. Email notification and reflection of changes will be made available via BY.LAgoM Terms and Conditions policy for consumer review. 

BY.LAgoM (ABN 64 238 466 251) consider privacy paramount. ("us", "we", or "our") operates the ‘BY.LAgoM (BL)’ complete range of “Service”. BL commit to managing individual personal information provided by our users when accessing our service in an open and transparent manner, including how and whom it is shared with. 

BY.LAgoM is a multifaceted Interior Design & Interior Styling hub. Our registered users (‘Clientele’) access our platform with a variety of enquiry. 


BY.LAgoM is dedicated to providing for sale a collection of personally sourced Interior Design Hard and Soft Furnishings, and Interior Styling Homewares, Decor, Bedding and Art via service channels available that include: - Retail Showroom - Interior Design - Portfolio Staging Architects & Builders - Staging for ‘Sale Campaign’ - Interior Styling & Staging - Furniture & Home Decor Sourcing 

With Form and Function at the forefront of our creativity, BY.LAgoM ensure each and every aspect of our clientele experience is met with the highest of standards. 

BY.LAgoM reserves the right to make amendments to our service at any time, without notice or consequence. This includes any aspect of our service including practices and procedures and prices. Notwithstanding this, we will endeavour to keep you notified of all necessary amendments. 

Furthermore, we reserve the right to refuse our service to any person at any time, for any reason we deem valid, including any breach of our Terms & Conditions. 

  1. Purchase Orders & Payment 

BY.LAgoM is passionate about sourcing the perfect bespoke piece of furniture to suit your home and lifestyle. We will liaise closely with you to source and or design and create a product that adequately satisfies your brief and is crafted to the highest standards of quality. 

At the completion of the design process, we will provide you with a quote for the piece or pieces and or service (not inclusive of delivery). All quotes will be valid for 30 days from the date of the quote. Upon your acceptance of both the design specifics and the quoted price, you will be liable to pay 50% deposit of the full amount for the order, along with the delivery fee quoted separately. 

Acceptance of either product purchase order and/or service will be deemed to have been given to BY.LAgoM when: 

1.1 Shopify: A 100% payment of total amount will be payable to complete purchase Order (PO) of homewares once order is raised by client via automated channels. 

1.2 Custom orders: a) 50% deposit of the total amount will be payable before the commencement of the manufacturing process via direct supplier. No manufacture will commence until this amount has been paid. If you are unable to pay this amount in a timely manner, it may cause delays in the projected production timeline and a new projected production timeline will be provided to you as a consequence We will not be responsible for such delays. b) Final balance remaining due in FULL with remittance to be emailed to hello@bylagom.com.au 48 hours prior to delivery to ensure adherence to booked delivery date. 

1.3 Staging campaign including but not limited to ‘Staging for Sale’ and ‘Portfolio Staging’: a) 50% non-refundable deposit of the total amount will be payable within 7 days following receipt of Invoice converted from ‘Quote accepted’ b) Final balance remaining due in FULL with remittance to be emailed to hello@bylagom.com.au 72 hours prior to date of install to ensure adherence of booked delivery date. c) Cancellations are non refundable within a 7 day period of scheduled installation date. d) 72 hours notice is required in circumstances whereby installation date requires rebooking. 

Please note if a suitable date cannot be rescheduled due to prior calendar arrangements of BY.LAgoM, remaining balance due will be void, with 50% refundable deposit remaining paid and owed to BY.LAgoM. e) In the circumstance that rebooking date cannot be achieved as deemed unavailable by client, with availability by BY.LAgoM, remaining balance must be paid in FULL. f) We sincerely appreciate the necessity for change reliant upon personal circumstances, and endeavour to accommodate to the best of our ability. However the outlay of expenditures directly relating to individual bookings must be considered regarding late cancellations. 

1.4 Payment: a) Must adhere to relevant purchase order platform ~ please refer to points 1.1, 1.2 & 1.3 as listed above b) Preferred payment method is Electronic Funds Transfer (EFT) c) All Credit Card transactions will incur an additional 1.80% Tyro Surcharge 

  1. Service/s: 

2.1 Customer Approval We always ensure that we take the time required to understand our customer, as well as their requirements that relate directly to each service we provide. We will consult with you directly throughout the initial phase of the design process. Providing you with a ‘mood board’ to reflect your project brief, and itemised concept outline pertaining to individual product imagery, specifications and price for your review and records. 

2.2 ‘1 X Complimentary revision’ ~ Minor changes to the value of 4 hours will be allowed for at no cost ~ by which following, should you approve your design we will only be able to make minor changes in very limited circumstances. Any change that is approved by us may incur additional costs and add time to the projected production timeline. Please be aware of this before approval. We will not provide refunds if you change your mind on your design. 

Please note that some designs may need to be altered slightly at certain points throughout the design and manufacture process. For example, if it is necessary for us to visit your building site to inspect or measure, we may need to make changes to the original specifications of your custom build. These may be quoted at a further cost. 

2.3 Changes required following complimentary revision ~ Will be charged at $50 per hour. The estimated time will be quoted pertaining to job description based on client requirements. Amendment to final works to be approved will be carried out in the circumstance whereby approved quote is obtained by the client, and 50% deposit is paid as per T&C’s. 

2.4 Custom Payment For custom orders, we require a 50% deposit upon approval of your design drawing, with the remaining 50% to be paid in full upon delivery. Payment options will be outlined on your invoice. 

We will not begin and or outsource manufacture of your piece until we have received your deposit. Deposits are strictly non-refundable. 

2.5 Delivery Your quoted price for a custom order will not include freight and delivery. We will provide you with a separate individual quote for shipping, which will then be added to your order total. 

Freight charges may vary substantially, based on the size and weight of your order, as well as your delivery location and circumstances. 

BY.LAgoM will notify you when your order is completed and ready for shipping. If we are unable to arrange delivery, or you are unable to accept delivery within 14 days of the completion notification, you will be required to pay the remaining 50% balance of your order (in the case of custom). A storage fee will also be payable until collection or redelivery can be arranged. The storage fee will vary depending on the size of your pieces and the amount of time we are required to hold onto it for you. 

For interstate orders, we use a third party delivery company. We do not govern or police their practices or terms, nor will we indemnify them in the event of loss or damage to your order. 

BY.LAgoM recommends adding insurance to your quote and delivery service. We will not be liable for any loss or damage once your order has left our possession. 

2.6 Leadtimes & Timeframes Any completion or delivery timeline given to you during the design process is merely provided as an indication. Delays can unfortunately occur due to circumstances beyond our control. We will always ensure that you are kept updated in the event that your project is expected to extend beyond the projected completion date. 

BY.LAgoM cannot be held liable for any negative consequences that may flow from delays in delivery as we do not provide guarantees regarding the delivery date of your order 

2.7 Customer Delays If you are waiting on the completion of a building project to accept delivery of your pieces, and your project is delayed, we may be able to hold stock for you, however there will be a fee associated with this storage. 

Fees will vary based on the size of your order and the length of time. We reserve the right to refuse to deliver your order until all appropriate fees have been paid. 

2.8 Changes & Cancellation BY.LAgoM wants you to be 100% satisfied with your purchase order. We will try and accommodate changes to custom orders, wherever possible, however we cannot guarantee that we will always be able to do so. If changes are required that would attract additional fees to custom order design/s, these will be quoted accordingly. 

If the measurements of our product range or that of our suppliers do not fit your exact requirements, please contact us to customise the produce specifications to suit your needs. 

We cannot accept cancellations on ‘BY.LAgoM’ and or sister brand ‘BY.LAgoM’ product range orders made through our website once payment has cleared. Please ensure that you are certain about your order before confirming. 

Cancellation on custom orders may be possible in certain circumstances, but are strictly at our discretion. Deposits are not refundable under any circumstances. If we have commenced the manufacturing process we may not be able to accept cancellation without payment of the remaining 50% balance for your order. Custom products are often specific, and take a great deal of work, so please be sure when you place your order. 

Product Appearance & Specifications 

Product images sighted via third party website or given to you at concept and throughout the custom design process may appear slightly different to your actual signature piece or finished custom product. Timber, in particular, as a natural material, can differ greatly from piece to piece. 

It is natural for timber to display different qualities including, but not limited to: timber grain, colour, gum sockets, scars and natural movement. 

Any differences in the initial appearance or natural ageing of pieces, including changes that may occur due to conditions and environment (e.g. hot vs. cool climate/conditions) which are derived or inherent to their materials, are not considered as defects or flaws. Accordingly, they will not be covered by warranty, nor will they be adequate reason for a refund or exchange. 

Timber Swatches and Fabric Samples are available upon request & must be requested prior to production if required by the client. 

Returns & Refunds We do not provide refunds for change of mind on any of our products, custom or product range pieces. Please be sure before you place your order, to avoid disappointment. 

BY.LAgoM will issue refunds or exchanges in limited circumstances, if we believe there is a major fault with your product. It will be at our discretion as to whether a refund or exchange is necessary in any given circumstances. This will be assessed on a piece-by-piece basis. 

Product Care When required BY.LAgoM will provide you with relevant care information for your furniture pieces at the time of delivery. These will vary based on the piece of furniture and the materials used. Please ensure that you adhere strictly to any instructions or guidelines given, to ensure the longevity of your product. 

Warranty At BY.LAgoM we work alongside each furniture supplier. Manufacture Warranties are specific to both product and supplier therefore will be detailed upon quotation including ad hoc charges that may be incurred regarding extension or extra requests specific to you the clients needs. 

Your warranty will not cover any variances or natural ageing that occurs due to inherent qualities of the materials used in the creation of your piece. 

Your warranty will also not cover misuse, general wear and tear including, but not limited to: scratching, chipping, dents or possible changes in colour, including extended exposure to sunlight. It also does not cover products that have been damaged in transit. 

It is at The BY.LAgoM specific Manufacturers discretion to determine whether or not a particular defect will be covered under warranty. We reserve the right to request photographs, or inspect your product in person, before making a determination to submit to manufacturer as to a claim under warranty. 

Warranties will be voided if the care instructions that have been provided to you have not been followed. Specific Manufacturers reserve the right to refuse to uphold your warranty if deemed your piece as having not been properly cared for in accordance the care instructions or if believed your furniture piece has been mishandled or damaged through negligence. This is at BY.LAgoM specific manufacturers sole discretion. 

In order to make a claim on warranty, customers will need to contact us directly with information about the alleged fault, along with relevant photographs and your original receipt or tax invoice. 

Exclusion Of Liability & Loss or Damage Except as provided to the contrary in these Terms and Conditions, all representations, warranties or undertakings (express or implied) in relation to our products or Terms and Conditions are hereby excluded to the maximum extent permitted by law. 

BY.LAgoM shall not be under any liability to you in respect of any loss or damage (including consequential loss or damage), which may be suffered or incurred or which may arise directly, or indirectly to any party in respect of our products. 

The customer will indemnify and hold harmless BY.LAgoM against any and all actions, claims, proceedings, costs, losses, expenses, liabilities, including legal fees caused or arising out of, or in connection with, or resulting from our products or the use of our products and all damages or injuries caused to anyone whatsoever. 

Safety Disclaimer All products sourced via BY.LAgoM should be dealt with great care. Reasonable and necessary safety precautions must be taken at all times when the products are in your home. Once products are delivered, all safety liability transfers to the customer. BY.LAgoM will not assume any responsibility for the safe use of products once ownership has transferred to the customer. 

Intellectual Property Our website (including all information contained within it), remain at all times the property of BY.LAgoM and are protected from unauthorised use, publication and dissemination by the laws of intellectual property. 

BY.LAgoM relies on the laws of intellectual property to protect against the misuse of our custom designs. Any images, photographs, logos, text, HTML code or any other intellectual property content made available on our website or throughout our wider brand, are the property of BY.LAgoM and remain our property at all times. 

We grant users and customers a license to access and enjoy this information via our website and products. We do not grant users and customers a licence or any right whatsoever to use our intellectual property without our prior written authorisation. 

If you are sharing any of our original images through the use of social media, please ensure that you credit us as the owners of the image. Failure to do so is considered a breach of our intellectual property rights. 

We reserve the right to refuse access to our service, or take any necessary further legal action against persons who violate our rights as intellectual property holders. 

Acceptance Of Terms When placing an order for engagement of BY.LAgoM services, or shopping via our website, you will be required to read and agree to our Terms and Conditions. Once you have done so, you will remain bound by our Terms at all times and a contractual relationship will exist between you and BY.LAgoM.

No adjustments or variations may be made to this document, unless expressly agreed upon, ahead of time, between BY.LAgoM and you the client. 

BY.LAgoM reserves the right to utilise any remedies available to us, including legal, in the event of a breach of our Terms & Conditions. 

Whole Of Terms & Conditions These Terms and Conditions comprise the whole of the Terms and Conditions that govern the relationship between BY.LAgoM and the consumer. 

Unless specifically and expressly stated, no other term, condition, assurance, representation, warranty or inference will apply. The only exception to this, are provisions that are automatically applicable through the application of any relevant piece(s) of legislation, consumer or otherwise. 

The severance of one section of this document will not have an effect on any other Term or Condition contained herein. All remaining provisions will remain in force in the event that one section is edited or removed as required at law. 

Changes Of Terms & Conditions We reserve the right to make changes to our Terms and Conditions at any stage, without notice or consequence. Your continued use of our website and service indicates your knowledge and acceptance of any changes we may make in the future. 

These Terms & Conditions are current as of June 2020.